Customer Service

Time. It's a precious commodity these days, and we're here to make sure you don't spend it worrying about your energy bill. That's why we've made it easier for you to manage your account online, anytime day or night.

Why enroll?

Account Information

Change Information

Start, Stop or Transfer Service
Establish a new account, close your existing account, or move service to your new address.

Request a Duplicate Bill
Use this form if you need another copy of a recent bill.

Request Payment Extension
If you need help with your payment, you may qualify to make special arrangements.

Request a Pamphlet
We have pamphlets about special services and programs available for mailing.

Customer Usage Data Release Forms
Use this form to grant UES permission to release your electric usage data to a third party.
Use this form to grant UES permission to release your gas usage data to a third party.

Payment Options
Find convenient billing and payment options.

Courtesy Payment Box Locations
Make your check or money order payment in one of our drop boxes.

Cash Payment Agent
View a listing of locations where you can pay your UES bill with cash.

Mail
Mailing address and information.

UES e-bill
Receive, view and pay your UES bill online.

Credit/Debit Card or Electronic Check
Pay your UES bill online or by phone using a credit card.

Budget Billing
Pay the same amount each month.

SNAP
Automatic deduction from your checking account.

GreenWatts (Electric Program)
Invest in solar and other renewable energy sources through GreenWatts.

Warm Spirit (Gas Program)
Customer outreach to assist with gas utility bills.

Assistance Programs
Cares, Medical Cares (Electric Program) and Low-income Weatherization

Pricing Plans
Review UES's pricing plans (tariffs), applicable taxes and the Market Generation Credit Calculation.

Bill Inserts
Review monthly communications inserted in customer bills.

Invest in Solar Power through the SunShare program.