Review the information below for more details about our billing and deposit policies.
Usage Data Release Form
Use this form to grant UES permission to release your usage data to a third party.
The company may require from any present or prospective customer a deposit to guarantee payment of all bills. The deposit may be retained until the service is discontinued and all bills have been paid. Residential customer deposits will not exceed two times the estimated average monthly bill. Deposits will automatically be credited to the customer's account, after twelve consecutive months of service during which time the customer has not been delinquent more than two times in the twelve month period.
The company may require a customer to pay a deposit if payment of three or more bills is delinquent within a consecutive 12 month period, or if service has been disconnected for non-payment.
The company may review the customer's usage after service has been connected and adjust the deposit amount based upon the customer's actual usage.
A separate deposit may be required for each meter installed.
A waiver of deposit may be granted depending on the following circumstances:
UES bills customers monthly for services rendered. You pay for your service after you've used it. Meter reading will be scheduled for periods of not less than twenty-five days or more than thirty-five days. If the company is unable to read the meter on the scheduled meter read date, the company will estimate the consumption for the billing period giving consideration to the following factors where applicable:
Call Customer Care at 877-837-4968.
You have the right to contact the Arizona Corporation Commission (ACC), if you are not satisfied with our findings regarding your bill.
Arizona Corporation Commission
1300 West Washington St.
Phoenix, AZ 85007