For Immediate Release: April 12, 2018
Tucson, Ariz. – UniSource Energy Services (UES) has redesigned its monthly bills with more personalized energy use information that customers can use to reduce their energy costs.
The new, more colorful bills provide additional details about energy use, program participation and pricing plans to help customers manage their monthly energy expenses. UES will begin distributing bills with the updated design later this month.
“We’ve made our bills easier to read and added the most frequently-requested information so customers can better understand their energy use,” said Denise Smith, Director of Customer Service and Experience. “Our new bills are designed to empower customers to take control of their energy expenses.”
The redesigned bills incorporate feedback from multiple customer focus groups and offer several new features, including:
- A customized calculation of customers’ average daily cost of gas or electric service.
- A table that compares the average temperature and daily usage during the current billing period to those from the previous billing period and the same period last year.
- A graph showing up to 24 months of usage history.
- Safety tips and information about other UES programs and services.
UES’ electric customers also can find additional information about time-of-use and demand-based pricing plans. UES’ electric pricing plans are designed to give residential and small commercial customers more energy choices and greater control of their electric bill. Two of the plans include time-of-use rates that offer discounts for usage during off-peak hours, while other plans pair reduced energy charges with a demand charge that rewards customers who can avoid using a lot of energy at any one time.
A detailed preview of UES’ new bill is available online at uesaz.com/newbill.
UES provides electric service to approximately 95,000 customers in Mohave and Santa Cruz counties. The company also provides natural gas to approximately 154,000 customers in northern and southern Arizona. For more information, visit uesaz.com.
UES and its parent company, UNS Energy, are subsidiaries of Fortis, Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. To learn more, visit fortisinc.com.
News Media Contact: Joseph Barrios, (520) 884-3725, jbarrios@uesaz.com
