For Immediate Release: March 2, 2017
Nogales, Ariz. – UniSource Energy Services (UES) will establish a local customer payment counter by June 30, 2017 and contribute $100,000 to the City of Nogales’ general fund in a settlement agreement approved Wednesday by the Nogales City Council.
The agreement resolves a lawsuit filed by the City of Nogales in May 2015 against UNS Gas (UNSG) and UNS Electric (UNSE), operating subsidiaries that provide gas and electric service in Santa Cruz County under the UniSource Energy Services brand.
The lawsuit alleged that the city’s franchise agreements with UNSG and UNSE require them to maintain a Nogales office where customers can make payments. UES stopped accepting payments at its Nogales office in April 2013 after making arrangements for payments to be accepted at local retailers.
Under the settlement, UES will set up a local payment counter where customers can pay their gas and electric bills with cash, personal checks or money orders at no additional charge. The payment counter’s location has not yet been determined, but it will be within Nogales city limits and open during normal business hours.
Once UES sets up the payment counter, its location and hours of operation will be publicized through bill inserts and an update on the company’s website, uesaz.com.
UES provides electric service to approximately 93,000 customers in Mohave and Santa Cruz Counties. The company also delivers natural gas to about 150,000 customers in northern and southern Arizona. For more information, visit uesaz.com. UES and its parent company, UNS Energy, are subsidiaries of Fortis, Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. To learn more, visit fortisinc.com.
News Media Contact: Joseph Barrios, (520) 884-3725, jbarrios@uesaz.com
