Our Response to Supply Chain Challenges

Supply chain challenges are impacting everything from the food we eat, the cars we drive and the technology we use. Interruptions in the global supply chain are also impacting the utility industry. We’re seeing significant shortages and delays in obtaining the items we need to do our work, such as transformers, service panels and other equipment.

We’re working very hard to identify solutions in the near term, but some projects may experience unavoidable delays. Our ability to support the businesses and developments that help our community grow must be balanced against our customers’ need for reliable service, particularly during the destructive summer storm season. We understand waiting can be frustrating. Thank you for your patience and your partnership.

FAQ’s

How are you addressing the problem?

We’re working closely with our suppliers to ensure they understand our resource needs and identifying alternative suppliers to fill in any gaps. Where capacity allows, we’re also redeploying and refurbishing existing equipment.

We’re open to creative approaches that prioritize work based on readiness levels, including phased installations at new subdivisions. A quicker response may be possible for smaller groupings of homes, for example, or model homes located closer to existing power sources.

What shortages are you experiencing?

We have experienced intermittent shortages of cables and other critical equipment, such as the transformers that adjust voltages from our lines to appropriate levels for homes and businesses. We took steps earlier in the year as we prepared for summer to stock up as much as possible and are closely coordinating across our teams to respond to evolving supply challenges.

How long will this continue?

We don’t know. The supply chain challenges that emerged during the pandemic have only been exacerbated by worldwide disruptions, such as logistics challenges and increased competition for resources.

How long will my project experience delays?

We’re not sure. We encourage you to work with your assigned UniSource project representative to discuss any unique circumstances with your project, as this will help us prioritize work orders.

What can I do as a customer to help?

For larger projects, consider prioritizing and phasing elements of your project if you have the flexibility. Regardless of project scope, our continued partnership is critical, with enhanced collaboration and proactive communication. Keeping an eye toward accurate timelines, setting realistic schedules and letting us know about your needs as early as possible in the process will also assist us in meeting your project needs.